Policies
Terms & Conditions
Please review these terms before using our website or placing an order. We operate from Dubai and currently serve customers within Dubai.
1. Using Our Site & Accounts
You must provide accurate information and keep your account credentials safe. We may refuse or cancel orders for suspected fraud, misuse, or policy violations.
2. Orders, Pricing & Payment
Prices and availability can change without notice. Orders are confirmed only after payment is authorized. We may contact you to verify details or cancel an order with a full refund if an item is unavailable or priced incorrectly.
3. Shipping & Delivery (Dubai)
We currently deliver within Dubai. Delivery estimates are provided at checkout; delays may occur due to courier constraints or events outside our control. Please inspect packages on arrival and report issues promptly.
4. Returns & Refunds
If permitted by our return policy, items must be unused, in original packaging, and returned within the stated window with proof of purchase. Some items (e.g., used cookware or custom orders) may be non-returnable for hygiene or safety reasons.
5. Product Information & Warranty
We strive for accurate descriptions and images but minor variations may occur. Unless stated otherwise, products are provided “as is.” Any manufacturer warranty applies as described with the product.
6. Liability
To the extent allowed by law, we are not liable for indirect or consequential losses. Our total liability related to an order is limited to the amount you paid for that order.
7. Acceptable Use
Do not misuse the site, bypass security, or interfere with other users. We may suspend or terminate access for violations.
8. Changes to These Terms
We may update these terms. Continued use after updates means you accept the revised terms.
9. Contact
Questions about these terms? Contact our support team.